Money Back Guarantee
We provide full money-back guarantee. Also, Ali Art has a return policy for its customers. Furthermore, all our policies require full verification. The policies and conditions are beneficial for the art lovers. Visit our web page. Avail all the benefits, planned for you. We are improving our services day by day. Visit us for different services.
Shipping Damage Protection Policy
At Ali Art Studio, every artwork is carefully handcrafted and customized specifically for each client. Before shipment, we share artwork previews and keep our clients informed throughout the creation process to ensure satisfaction.
Because each portrait, sketch, painting, or caricature is created exclusively for an individual customer, customized artworks are generally non-refundable once approved and completed.
Damage During Shipping
We take great care in packaging every artwork. However, if your artwork arrives damaged during transit, we are committed to helping you.
What To Do If Your Artwork Arrives Damaged
- Inspect the package immediately upon delivery.
- Take clear photographs of:
- The damaged artwork
- The packaging materials
- The shipping box or tube
- Contact our customer support team within 48 hours of receiving your shipment.
- Provide your order number and photographs for verification.
Our Commitment
After verification of the shipping damage, Ali Art Studio will:
- Replace the damaged artwork at no additional cost, or
- Provide an appropriate refund if replacement is not possible.
The resolution method will be determined based on the extent of the damage and the nature of the artwork.
Artwork Approval Process
To ensure customer satisfaction, we provide artwork previews before final delivery. Clients may request reasonable modifications during the artwork creation process.
Once the artwork has been approved and completed, it is considered a custom-made product and is not eligible for cancellation or refund except in cases of verified shipping damage.
Exclusions
This policy does not cover:
- Change of mind after artwork approval
- Personal preference after completion
- Incorrect photographs or information supplied by the customer
- Minor colour variations caused by screen displays
- Damage caused after delivery
- Delayed shipments caused by customs or courier services
Need Assistance?
Our customer support team is always available to help.
If your artwork arrives damaged during shipping, please contact us immediately with photographs and your order details. We will work with you to resolve the issue as quickly as possible.
Ali Art Studio has proudly served art lovers since 1961, and we remain committed to delivering high-quality handmade artwork with care and professionalism.
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